Terms and Conditions

    Please read all these terms and conditions.

    As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 020 3026 4629.

    Application

    1. These Terms and Conditions apply to the purchase of services and goods by you (the Customer). We are National Compliance Training LTD, registered in England and Wales, registered office at St Helen’s House, King Street, Derby, United Kingdom, DE1 3EE. Email: info@nationalcompliancetraining.co.uk | Telephone: 020 3026 1635.
    2. These are the terms on which we sell all Services. By ordering, you agree to be bound by them. You must be at least 18 years old.

    Interpretation

    1. Consumer means an individual acting outside their trade or profession.
    2. Contract means the legally binding agreement between you and us.
    3. Delivery Location means the agreed location for delivery.
    4. Durable Medium means paper, email, or another accessible storage medium.
    5. Goods means any goods supplied with the Services.
    6. Order means the Customer’s order submitted via the Website.
    7. Privacy Policy means our policy on personal data handling.
    8. Services means the services advertised on the Website.
    9. Website means nationalcompliancetraining.co.uk.

    Services

    1. Descriptions are for illustrative purposes only.
    2. You are responsible for the accuracy of information provided.
    3. All Services are subject to availability.
    4. We may amend Services to comply with legal or safety requirements.

    Customer Responsibilities

    1. You must have a compatible device with a webcam.
    2. You must cooperate with us and provide required information.
    3. Failure to comply may result in suspension or termination.

    Personal Information and Registration

    1. You are responsible for maintaining confidentiality of login details.
    2. Personal data is handled in accordance with our Privacy Policy.
    3. You agree to be contacted electronically or by post.

    Basis of Sale

    1. The description of the Services and any Goods on our Website does not constitute a contractual offer. We may reject an Order for any reason, although we will try to inform you without delay.
    2. The Order process is set out on the Website. Each step allows you to check and amend errors before submitting the Order. You are responsible for ensuring the ordering process is completed correctly.
    3. A Contract will be formed only when you receive an email confirming the Order. You must check the Order Confirmation and notify us immediately of any errors. We are not responsible for inaccuracies in Orders placed by you.
    4. By placing an Order, you agree that confirmation of the Contract may be provided by email and will be delivered within a reasonable time and no later than delivery of any Goods or commencement of Services.
    5. Any quotation or estimate of Fees is valid for a maximum period of one day unless withdrawn earlier.
    6. No variation of the Contract may be made after it has been entered into unless agreed in writing by both the Customer and the Supplier.
    7. These Terms and Conditions apply only to Contracts entered into by you as a Consumer. If you are not acting as a Consumer, you must inform us so that alternative terms may be provided.

    Fees and Payment

    1. Fees are as stated on the Website at the time of Order.
    2. Prices include VAT where applicable.
    3. Payment must be made via credit or debit card.

    Delivery

    1. We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:
      1. in the case of Services, within a reasonable time; and
      2. in the case of Goods, without undue delay and in any event not more than 30 days after the day on which the Contract is entered into.
    2. Regardless of events beyond our control, if we do not deliver the Services on time, you may require us to reduce the Fees or charges by an appropriate amount, including the right to receive a refund of any amount paid above the reduced price.
    3. Regardless of events beyond our control, if we do not deliver the Goods on time, you may (in addition to other remedies) treat the Contract as at an end if:
      1. we have refused to deliver the Goods, or delivery on time was essential and you told us this before the Contract was made; or
      2. after failure to deliver on time, you specified an appropriate later delivery period and we failed to deliver within that period.
    4. If you treat the Contract as at an end, we will promptly return all payments made under the Contract.
    5. If you were entitled to treat the Contract as at an end but do not do so, you may cancel the Order for any Goods or reject delivered Goods. In this case, we will refund all payments made for the cancelled or rejected Goods. You must return the Goods or allow us to collect them, and we will pay the return costs.
    6. If any Goods form a commercial unit (where division would materially impair value or character), you may not cancel or reject part of that unit without cancelling or rejecting the whole.
    7. We do not generally deliver outside England and Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands. If we accept delivery outside these areas, you may be liable for import duties or taxes.
    8. We may deliver Goods in instalments if there is a genuine and fair reason, provided you are not charged extra.
    9. If you or your nominee fail to take delivery through no fault of ours, we may charge reasonable costs for storage and redelivery.
    10. The Goods become your responsibility upon completion of delivery or customer collection. You must, where reasonably practicable, examine the Goods before accepting them.

    Risk and Title

    1. Risk passes upon delivery.
    2. Ownership transfers only after full payment.

    Withdrawal and Cancellation

    1. You may withdraw the Order before the Contract is made without giving any reason and without liability.
    2. This is a distance contract and cancellation rights apply, except for:
      1. goods made to your specifications or clearly personalised, including examinations and course registrations made in a specific name;
      2. goods which are liable to deteriorate or expire rapidly.

    Right to Cancel – Face-to-Face Training

    1. Cancellations of in-house training courses are subject to a 25% administration fee if cancelled more than one calendar month before the course date. No refund is payable within 14 days of the course.
      1. Up to 30 days before commencement, delegates may transfer free of charge to an equivalent or cheaper course (balance payable for higher-priced courses). A £50 + VAT administration fee applies.
      2. Between one calendar month and 5 working days before commencement, transfers are permitted. A £100 + VAT administration fee applies.
    2. Between 5 working days and course commencement: no refunds, discounts, or transfers permitted.

    Right to Cancel – Online CPC Training

    1. Up to 1 working day prior to commencement, delegates may transfer or receive a refund or credit note.
    2. Between 1 working day and commencement: no refunds, discounts, or transfers permitted.

    Statutory Cancellation Period

    1. The cancellation period expires 14 days after receipt of Goods or entry into a Services-only Contract.
    2. To cancel, you must notify us by a clear statement. Evidence of cancellation timing must be retained.
    3. Electronic cancellation via our Website will be acknowledged in a Durable Medium.
    4. Cancellation is valid if sent before the cancellation deadline expires.

    Commencement of Services During Cancellation Period

    1. We will not begin Services during the cancellation period without your express request.

    Effects of Cancellation

    1. If cancelled, all payments will be reimbursed, excluding supplementary delivery costs.

    Payment for Services Commenced During Cancellation Period

    1. Where Services are supplied at your request during the cancellation period, you must pay a proportionate amount for the Services supplied.

    Deduction for Goods Supplied

    1. A deduction may be made for loss in value caused by unnecessary handling of Goods.

    Timing of Reimbursement

    1. Reimbursement will be made within 14 days of Goods return or proof of return.
    2. If no Goods are supplied, reimbursement will be made within 14 days of cancellation notice.
    3. Refunds will be made using the original payment method without fees.

    Returning Goods

    1. Goods must be returned within 14 days of cancellation. Return costs are your responsibility.
    2. Definitions of distance and sales contracts apply for these cancellation rights.

    Conformity

    1. We have a legal duty to supply Goods in conformity with the Contract.
    2. Goods must be of satisfactory quality, fit for purpose, and match their description.
    3. Non-conformity caused by your materials is excluded.
    4. Services will be supplied with reasonable skill and care.
    5. After-sales support includes access to training materials and certification.
    6. Statements made by us or on our behalf form part of the Contract if relied upon.

    Duration, Termination and Suspension

    1. The Contract continues for the duration of the Services.
    2. Either party may terminate or suspend for serious breach or insolvency.
    3. Termination does not affect accrued rights and liabilities.

    Successors and Sub-Contractors

    1. Either party may transfer the benefit of this Contract. The Supplier remains liable for subcontractors.

    Circumstances Beyond the Control of Either Party

    1. Neither party will be liable for failure caused by events beyond reasonable control, provided:
      1. the other party is informed as soon as practicable; and
      2. obligations are suspended only as reasonably necessary.

    Privacy

    1. Your privacy is important to us. We comply with the General Data Protection Regulation (GDPR) in relation to your Personal Data.
    2. These Terms and Conditions should be read alongside our Privacy Policy and Cookies Policy.
    3. For the purposes of these Terms and Conditions:
      1. Data Protection Laws means any applicable law relating to the processing of Personal Data, including the GDPR;
      2. GDPR means the General Data Protection Regulation (EU) 2016/679;
      3. Data Controller, Personal Data and Processing have the meanings given in the GDPR.
    4. We are a Data Controller of the Personal Data we process in providing the Services and Goods to you.
    5. Where you provide Personal Data to us, we will comply with Data Protection Laws by:
      1. identifying the purposes for which Personal Data is collected;
      2. processing Personal Data only for those purposes;
      3. respecting your rights in relation to your Personal Data; and
      4. implementing appropriate technical and organisational security measures.
    6. For enquiries or complaints regarding data privacy, you may contact our Data Protection Officer at info@nationalcompliancetraining.co.uk .

    Excluding Liability

    1. The Supplier does not exclude or limit liability for:
      1. fraud or fraudulent misrepresentation;
      2. death or personal injury caused by negligence; or
      3. any matter for which liability cannot be excluded or limited by law.
    2. Subject to the above, the Supplier will not be liable for losses that were not reasonably foreseeable at the time the Contract was made, or for business losses including loss of profit, revenue, or opportunity.

    Governing Law, Jurisdiction and Complaints

    1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
    2. Disputes may be submitted to the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, to the courts of Scotland or Northern Ireland respectively.
    3. We aim to avoid disputes. If a dispute occurs, customers should contact us to seek a resolution. We will aim to respond with an appropriate solution within 5 days.