Plymouth Citybus
Plymouth Citybus, part of the Go South West network, is one of the South West’s leading public transport providers, operating an extensive fleet of buses across Plymouth and the surrounding areas. With hundreds of professional drivers requiring ongoing certification, ensuring consistent, high-quality Driver CPC training is essential to their operation.
The Challenge
As a major transport operator, Plymouth Citybus/Go South West faced several challenges in managing their Perioidic Driver CPC training requirements:
- Coordinating and tracking the mandatory 35 hours of periodic training for each driver over a 5-year cycle
- Minimising service disruption while ensuring all drivers completed required training
- Administrative burden of manually reporting completed hours to the DVSA
- Difficulty in monitoring individual driver progress and compliance status
- Scheduling logistical complexities across multiple depots and shift patterns
- Ensuring consistent, relevant training content for all drivers
Our Solution
National Compliance Training implemented a comprehensive Driver CPC training programme with digital management capabilities:
- Complete Course Portfolio: Delivery of all required 35 hours of periodic CPC training for each driver
- Online Booking System: Implementation of a dedicated portal on our website for efficient course scheduling
- Automated DVSA Uploads: Direct submission of completed training hours to the DVSA system
- Real-Time Reporting: Automatic notifications to line managers upon successful course completion
- Compliance Tracking: Digital dashboard allowing managers to monitor individual and fleet-wide training status
- Flexible Scheduling: Training sessions arranged to accommodate operational requirements and shift patterns
"National Compliance Training has revolutionised how we manage our Driver CPC requirements. Their online system provides complete visibility of our compliance status, and the automatic DVSA uploads have eliminated a significant administrative burden. The quality of training delivery is consistently excellent, and our drivers provide positive feedback on the relevance of course content to their daily work. Most importantly, we can schedule training with confidence knowing it won't impact our service delivery commitments."
The Results
100% Compliance Rate: All Plymouth Citybus/Go South West drivers maintain complete and current Driver CPC qualifications at all times, eliminating compliance risks.
60% Reduction in Administrative Time: The automated booking and reporting system significantly reduced the administrative burden on transport managers and HR staff.
Enhanced Visibility and Control: Line managers now have immediate access to training records and compliance status for their entire driver workforce.
Streamlined DVSA Reporting: Automatic uploading of training hours to the DVSA eliminated manual paperwork and potential for reporting errors.
Minimal Service Disruption: Strategic scheduling of training sessions ensured continuous service delivery while meeting all regulatory requirements.
Digital Management System
A standout feature of our partnership with Plymouth Citybus/Go South West is the implementation of our digital training management system:
- Secure Online Portal: Accessible to authorised company personnel
- Real-Time Booking Interface: Allows immediate reservation of training slots
- Automated Notifications: System generates alerts for upcoming certification renewals
- Comprehensive Reporting: Detailed analytics on training completion and compliance status
- Driver-Specific Records: Individual training histories accessible to management
To discuss how National Compliance Training can implement a similar training solution for your organisation, contact our team today.