Terms and Conditions

Last updated: February 2026

Please read these Terms and Conditions carefully before placing an Order. By placing an Order with us, you agree to be bound by these Terms and Conditions. If you are unsure about anything, please contact us on 020 3026 4629 or email info@nationalcompliancetraining.co.uk before placing your Order.

1. About Us

These Terms and Conditions apply to the purchase of training services and any associated goods or materials from National Compliance Training Ltd (“we”, “us”, “NCT”), a company registered in England and Wales (company number to be inserted), with its registered office at St Helen’s House, King Street, Derby, DE1 3EE.

Contact details: Email: info@nationalcompliancetraining.co.uk | Telephone: 020 3026 4629.

2. Definitions

In these Terms and Conditions, the following definitions apply:

• “Awarding Body Registration” means the registration of a Delegate with a third-party awarding or accrediting organisation in the Delegate’s name, carried out by us at or shortly after the point of Booking, as a prerequisite for the Delegate to undertake the Course or sit the associated examination.
• “Booking” means an order for Services placed by you via the Website, by telephone, by email, or in person.
• “Business Customer” means any person or organisation acting in the course of a trade, business, craft, or profession, including employers booking on behalf of employees.
• “Consumer” means an individual acting wholly or mainly outside their trade, business, craft, or profession.
• “Contract” means the legally binding agreement between you and us for the supply of Services, formed in accordance with clause 4.
• “Course” means any training course, qualification programme, examination, or other learning event provided by us.
• “Course Date” means the scheduled date on which a Course is due to commence.
• “Delegate” means the individual who will attend and participate in the Course.
• “Distance Contract” means a contract concluded between us and a Consumer without simultaneous physical presence, including bookings made via the Website, by telephone, or by email.
• “Fees” means the charges for the Services as stated on the Website or as quoted to you at the time of Booking.
• “In-House Training” means training delivered at a location specified by the Customer, rather than at our training centres.
• “Open Course” means a scheduled Course held at one of our training centres and open to bookings from multiple customers.
• “Services” means the training courses, examinations, qualifications, consultancy, and any associated goods or materials we provide.
• “Virtual Classroom Course” means a scheduled Course delivered via live online video link (not pre-recorded), including but not limited to Periodic Driver CPC, Operator Licence Awareness Training (OLAT), and Transport Manager Refresher courses.
• “Website” means nationalcompliancetraining.co.uk.
• “Working Day” means any day other than a Saturday, Sunday, or English public holiday.

3. Application of These Terms

These Terms and Conditions apply to all Bookings. No other terms shall apply unless expressly agreed by us in writing.

If you are a Business Customer, the statutory cancellation rights set out in clause 11 (Consumer Statutory Cancellation Rights) do not apply to you. All other clauses apply in full.

If you are a Consumer, you have the additional statutory cancellation rights set out in clause 11, in addition to the commercial cancellation rights in clauses 7 to 10.

You must be at least 18 years old to place a Booking, unless the Course is specifically designed for persons under 18.

4. How the Contract Is Formed

The description of Services on our Website does not constitute an offer. It is an invitation to treat. Your Booking constitutes an offer to purchase the Services.

A Contract is formed only when we send you a Booking Confirmation by email. You must check the Booking Confirmation carefully and notify us of any errors immediately. We are not responsible for errors in your Booking that you fail to notify us about.

We may decline any Booking for any reason. If we do, we will notify you promptly and refund any payment already made.

Any quotation we provide is valid for 7 calendar days unless we state otherwise or withdraw it earlier.

No variation to the Contract may be made unless agreed in writing by both parties.

5. Fees and Payment

Fees are as stated on the Website at the time of Booking, or as quoted to you in writing.

All Fees include VAT at the applicable rate unless stated otherwise.

Payment must be made in full at the time of Booking unless we have agreed credit terms with you in writing.

If you are a Business Customer with agreed credit terms, invoices are due for payment within 14 days of invoice date. We reserve the right to charge interest on overdue amounts at 8% above the Bank of England base rate.

We accept payment by credit card, debit card, or bank transfer.

6. Customer and Delegate Responsibilities

You are responsible for ensuring that all information provided at the time of Booking is accurate and complete, including Delegate names, dates of birth, licence numbers, and any other information required for course registration or certification.

Where a Business Customer books on behalf of Delegates, the Business Customer is responsible for payment of all Fees and any cancellation charges, regardless of the actions of the Delegate.

Delegates must attend the Course at the specified time and location. For online and Virtual Classroom Courses, Delegates must have a compatible device with a stable internet connection and a working webcam where required.

Delegates must comply with all health and safety requirements, centre rules, and the reasonable instructions of our trainers. We reserve the right to remove any Delegate whose behaviour is disruptive, dangerous, or in breach of health and safety requirements. No refund will be given in such circumstances.

Delegates attending practical training (including but not limited to forklift, MHE, and MEWP courses) must wear appropriate personal protective equipment and suitable footwear as notified before the Course.

7. Cancellation — General Provisions

This clause sets out general cancellation provisions that apply across all Course types. The course-specific cancellation terms in clauses 8, 9 and 10 should be read together with this clause. In the event of any conflict, this clause 7 takes precedence.

7.1 All Cancellation Requests Must Be in Writing

All cancellation, transfer, and rescheduling requests must be made in writing by email to info@nationalcompliancetraining.co.uk. Cancellation takes effect on the date we receive your written notice. We do not accept cancellation requests by telephone.

7.2 Awarding Body Registrations — Non-Refundable Courses

Certain Courses require an Awarding Body Registration, where the Delegate is registered with a third-party awarding or accrediting organisation in the Delegate’s name at or shortly after the point of Booking. Where an Awarding Body Registration has been made, the following terms apply:

• No refund is available at any time after the Booking is confirmed, regardless of the reason for cancellation, because the Awarding Body Registration cannot be reversed, transferred, or refunded by the awarding organisation.
• The full Fee remains due and payable in all circumstances, including where the Delegate cancels, fails to attend, or withdraws during the Course.
• Delegate substitutions are not possible because the registration is made in the individual Delegate’s name with the awarding organisation.

Courses that currently require an Awarding Body Registration at the point of Booking include, but are not limited to, those registered with the following awarding organisations:

• Chartered Institute of Logistics and Transport (CILT) — including Transport Manager CPC (HGV and PCV);
• Highfield Qualifications — including first aid qualifications, food hygiene, health and safety in construction, and mental health first aid courses;
• British Institute of Innkeeping Awarding Body (BIIAB) — including the Award for Personal Licence Holders (APLH), Award for Designated Premises Supervisors, and Award in Cellar Management.

This list is not exhaustive. Where a Course requires an Awarding Body Registration, you will be informed of this at the point of Booking and asked to acknowledge that no refund will be available. The Booking Confirmation will confirm that an Awarding Body Registration has been made.

These non-refundable terms apply to both Consumer and Business Customer bookings. Where a Consumer’s statutory cancellation rights under clause 11 would otherwise apply, the Awarding Body Registration constitutes goods or services made to the Delegate’s specification or clearly personalised, and accordingly the statutory right to cancel does not apply to the Awarding Body Registration element of the Course.

7.3 Employer and Business Customer Liability

Where a Business Customer books on behalf of one or more Delegates, the Business Customer remains liable for all Fees and cancellation charges regardless of the actions of the Delegate. Cancellation by the Delegate does not release the Business Customer from its payment obligations.

7.4 No-Shows — General Rule

If a Delegate fails to attend any Course without prior written cancellation notice, this will be treated as a late cancellation. No refund, credit, transfer, or rescheduling will be given. The full Fee remains due and payable. This applies to all Course types.

8. Cancellation by You — Open Courses

The following cancellation terms apply to Open Courses booked at our training centres (i.e. face-to-face courses at an NCT venue). These terms are subject to the general provisions in clause 7 and the Consumer statutory cancellation rights in clause 11 where applicable. For Courses involving an Awarding Body Registration, clause 7.2 applies instead.

8.1 Cancellation More Than 14 Calendar Days Before the Course Date

You may cancel and receive a full refund of the Fees paid at no charge.

8.2 Cancellation 14 Calendar Days or Fewer Before the Course Date

No refund is payable. The full Fee remains due and payable.

8.3 Delegate Substitutions

Where a Course does not involve an Awarding Body Registration (see clause 7.2), you may substitute a different Delegate onto the same Course at no charge, provided:

• written notice is given at least 2 Working Days before the Course Date;
• the substitute Delegate meets any prerequisite requirements for the Course; and
• all required registration details for the substitute Delegate are provided at the time of the substitution request.

8.4 Course Transfers

Subject to availability, you may transfer a Booking to a different Course date, provided:

• the transfer request is made more than 14 calendar days before the original Course Date;
• the Course does not involve an Awarding Body Registration (see clause 7.2); and
• the transfer is to an equivalent or higher-priced Course (any price difference is payable).

Transfer requests made 14 calendar days or fewer before the Course Date will be treated as a cancellation under clause 8.2. No refund or credit will be given.

Each Booking may be transferred once only. A transferred Booking that is subsequently cancelled is subject to the cancellation terms based on the new Course Date.

9. Cancellation by You — Virtual Classroom Courses

The following cancellation terms apply to Virtual Classroom Courses delivered via live online video link, including but not limited to Periodic Driver CPC, Operator Licence Awareness Training (OLAT), and Transport Manager Refresher courses. These terms are subject to the general provisions in clause 7 and the Consumer statutory cancellation rights in clause 11 where applicable. For Courses involving an Awarding Body Registration (such as CILT Transport Manager CPC), clause 7.2 applies instead of clauses 9.1 to 9.3.

9.1 Cancellation More Than 5 Working Days Before the Course Date

You may cancel and receive a full refund of the Fees paid. No administration fee applies.

9.2 Cancellation 5 Working Days or Fewer Before the Course Date

No refund is payable. The full Fee remains due and payable.

9.3 Rescheduling

You may reschedule your Booking to an alternative Course date free of charge, provided:

• the rescheduling request is made at least 1 full Working Day before the original Course Date; and
• the alternative date is subject to availability.

Rescheduling requests received less than 1 full Working Day before the Course Date will be treated as a late cancellation under clause 9.2. No refund will be given.

Each Booking may be rescheduled once only. A rescheduled Booking that is subsequently cancelled or rescheduled again is subject to the standard cancellation terms in this clause 9 based on the new Course Date.

9.4 Delegate Substitutions

Where a Virtual Classroom Course does not involve an Awarding Body Registration, delegate substitutions are permitted on the same terms as Open Courses (see clause 8.3).

10. Cancellation by You — In-House Training

The following cancellation terms apply to In-House Training delivered at your premises or a location of your choosing. These terms are subject to the general provisions in clause 7 and the Consumer statutory cancellation rights in clause 11 where applicable.

10.1 Cancellation More Than 14 Calendar Days Before the Course Date

You may cancel and receive a full refund of the Fees paid, less 25% of the total Fee or £150 + VAT, whichever is greater.

10.2 Cancellation 14 Calendar Days or Fewer Before the Course Date

No refund is payable. The full Fee remains due and payable.

10.3 Reduction in Delegate Numbers

If you reduce the number of Delegates attending an In-House Course, we reserve the right to adjust the Fee. No refund will be given for reduced numbers notified fewer than 14 calendar days before the Course Date.

11. Consumer Statutory Cancellation Rights

This clause applies only to Consumers who enter into a Distance Contract (i.e. a booking made via the Website, by telephone, by email, or by any other means where you and we are not simultaneously physically present). This clause does not apply to Business Customers.

11.1 Your Statutory Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”), you have the right to cancel a Distance Contract within 14 calendar days of the date the Contract is formed (the “Statutory Cancellation Period”), without giving any reason.

To exercise this right, you must notify us of your decision to cancel by a clear written statement sent by email to info@nationalcompliancetraining.co.uk or by post to our registered address. Cancellation is effective on the date the notice is sent.

11.2 Courses Starting Within the Statutory Cancellation Period

Where a Course Date falls within the 14-day Statutory Cancellation Period, we will not begin providing the Services unless you give us your express consent to do so.

By giving your express consent for Services to begin within the Statutory Cancellation Period, you acknowledge that:

• if you cancel after the Course has commenced but before it is completed, you must pay a proportionate amount for the Services already provided up to the point of cancellation; and
• once the Course has been fully completed, you will lose your statutory right to cancel and no refund will be due.

11.3 How We Obtain Your Express Consent

The method by which we obtain your express consent depends on how the Booking is made:

Website bookings: Where a Course Date falls within the Statutory Cancellation Period, you will be required to confirm your consent via a mandatory checkbox during the checkout process before the Booking can be completed. The consent statement will confirm that you are requesting Services to begin within the cancellation period and that you acknowledge you will lose the right to cancel once the Course is completed.

Telephone bookings: Our staff will read you a consent statement explaining your statutory right to cancel, confirming that by proceeding you are requesting that Services begin within the cancellation period, and that you will lose the right to cancel once the Course is completed. You will be asked to confirm your agreement verbally. Your verbal consent will be recorded on your booking record.

Email bookings: We will include the consent statement in our correspondence and will require you to confirm your agreement in writing (by reply email) before the Booking is confirmed. The Booking will not be confirmed until your written consent is received.

11.4 Confirmation of Consent

Regardless of how the Booking is made, your Booking Confirmation email will include a record of your consent where applicable, confirming that you requested Services to begin during the Statutory Cancellation Period and acknowledging that your right to cancel will be lost once the Course is completed.

This written confirmation on a durable medium satisfies the requirements of the Regulations.

11.5 Exceptions to the Statutory Right to Cancel

The statutory cancellation right does not apply to:

• goods or services made to your specification or clearly personalised, including Awarding Body Registrations made in the Delegate’s name (see clause 7.2), examination registrations, and certificates issued in a specific name;
• services that have been fully performed with your prior express consent and your acknowledgement that you will lose the right to cancel once the services are complete.

11.6 Refunds Under Statutory Cancellation

Where the statutory cancellation right applies and is exercised, we will reimburse all payments received from you within 14 calendar days of receiving your cancellation notice, using the same payment method as the original transaction.

Where you have consented to Services beginning during the Statutory Cancellation Period and you cancel before the Course is completed, we may deduct a proportionate amount for the Services already provided. This will be calculated as a proportion of the total Fee based on the amount of the Course that has been delivered.

12. Cancellation or Changes by Us

We reserve the right to cancel or reschedule any Course at any time. If we do so, we will notify you as soon as reasonably practicable and offer you the choice of:

• an alternative Course date at no additional cost;
• a full refund of the Fees paid for the affected Course.

Where a Course involving an Awarding Body Registration is cancelled by us, we will use reasonable endeavours to arrange an alternative date with the awarding organisation. If this is not possible, we will refund the Fees paid to the extent that any registration fees are recoverable from the awarding organisation.

Our liability in the event of cancellation by us is limited to a full refund of the Fees paid. We shall not be liable for any consequential losses, including but not limited to travel costs, accommodation, lost earnings, or any other expenses you may have incurred.

We reserve the right to change the trainer, venue, or format (e.g. from classroom to online delivery) of any Course where reasonably necessary. We will notify you of any material changes as soon as practicable.

13. Additional Terms for Online and Virtual Classroom Courses

Where a Course is delivered online or via virtual classroom, the Delegate is responsible for ensuring they have a suitable device, a stable internet connection, and a working webcam (where required).

If a Delegate is unable to participate in an online or Virtual Classroom Course due to technical issues on their side (including but not limited to internet connection failure, hardware malfunction, or failure to meet stated technical requirements), this will not entitle you to a refund, credit, or transfer.

If we are unable to deliver an online or Virtual Classroom Course due to a technical failure on our side, we will offer an alternative date or a full refund.

Delegates must remain visible on camera and actively participate throughout the Course where required. We reserve the right to remove any Delegate who does not comply, and no refund will be given.

14. Examinations and Certification

Where a Course includes an examination or assessment, the Delegate must achieve the required pass standard to receive certification. We do not guarantee that any Delegate will pass.

Examination resit fees are not included in the Course Fee unless expressly stated. Resit fees are payable separately and are non-refundable.

Certificates and registration cards are issued by the relevant awarding or accrediting body and are subject to that body’s terms and timescales. We are not responsible for delays caused by third-party awarding bodies.

15. Intellectual Property

All course materials, handouts, presentations, and resources provided as part of the Services are our intellectual property (or that of our licensors) and are provided for the Delegate’s personal learning use only.

You may not reproduce, distribute, share, or commercially exploit any course materials without our prior written consent.

16. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any other matter for which liability cannot be excluded or limited by law.

Subject to the above, our total liability to you under or in connection with the Contract shall not exceed the total Fees paid by you for the relevant Course.

We shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of revenue, or loss of opportunity.

17. Events Beyond Our Control

Neither party shall be liable for any failure or delay in performing obligations under the Contract where such failure or delay results from events beyond reasonable control, including but not limited to severe weather, pandemic, government action, industrial action, fire, flood, or failure of third-party systems or services.

If such an event continues for more than 30 calendar days, either party may terminate the Contract by giving written notice. In such circumstances, we will refund any Fees paid for Services not yet delivered.

18. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy, available on our Website. By placing a Booking, you confirm that you have read and understood our Privacy Policy.

Where a Business Customer provides us with personal data of Delegates, the Business Customer warrants that it has obtained all necessary consents and has a lawful basis for sharing that data with us.

We may share Delegate personal data with relevant awarding bodies, accrediting organisations, and regulatory authorities (including the DVSA) where required for course registration, certification, or compliance purposes.

For data protection enquiries, please contact us at info@nationalcompliancetraining.co.uk.

19. Complaints

If you are dissatisfied with any aspect of our Services, please contact us in writing at info@nationalcompliancetraining.co.uk. We will acknowledge your complaint within 2 Working Days and aim to provide a full response within 10 Working Days.

20. General

These Terms and Conditions, together with our Privacy Policy and any Booking Confirmation, constitute the entire agreement between you and us.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Our failure to enforce any right under these Terms and Conditions shall not constitute a waiver of that right.

We may assign or transfer our rights and obligations under the Contract. You may not assign or transfer your rights without our prior written consent.

21. Governing Law and Jurisdiction

These Terms and Conditions and any Contract formed under them are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a Consumer resident in Scotland or Northern Ireland, you may bring proceedings in the courts of your country of residence.