Temporary Event Notices for Christmas and New Year: Rules and Deadlines
A Temporary Event Notice (TEN) under the Licensing Act 2003 lets you sell alcohol, provide regulated entertainment or serve late night refreshment…
Category: Hospitality
Excel in the hospitality industry with specialized training insights and operational guidance. Covering everything from food hygiene to customer service excellence, find the knowledge you need to deliver exceptional guest experiences.
Cellar Management Training: What Pubs Get Wrong About Beer Quality, Gas and Safety
Cellar management is the set of practices that keep draught beer in the condition the brewer intended and keep the people working…
What Does a Designated Premises Supervisor Do? DPS Duties Explained
A Designated Premises Supervisor (DPS) is the single named person on a premises licence who has day-to-day responsibility for the sale of…
How to Apply for a Personal Licence: Steps, Costs and Timescales
To get a personal licence in England and Wales in 2026 you need two things: an accredited qualification such as the BIIAB…
Age Verification and Challenge 25: Preventing Underage Sales
How age verification and Challenge 25 prevent underage sales, which forms of ID to accept, and why staff training protects your business and your team.
Your Food Hygiene Rating Lives or Dies on Supervision: The Case for Level 3 Food Safety Training
The 'confidence in management' element of your food hygiene inspection is decided by the competence of whoever supervises food safety day to day. Here's how ratings are scored, why they matter commercially, and what Level 3 training gives you.
Martyn’s Law: What the Terrorism (Protection of Premises) Act 2025 Means for Your Venue
Martyn's Law is now on the statute book, and venues across the UK have a limited window to prepare before the duties are enforced. Here's who's in scope, what the standard and enhanced tiers require, and how to get your team trained now.
Conflict Management Training: De-escalation Skills Every Customer-Facing Team Now Needs
Abuse and aggression towards front-line staff has risen sharply across retail, hospitality, transport and services — and employers have a legal duty to manage the risk. Here's why structured conflict management training belongs in your safety system.
Natasha’s Law and Beyond: Why Food Allergen Management Needs a Trained Owner in Every Business
Allergen labelling law has tightened, enforcement has sharpened, and the human cost of getting it wrong could not be higher. Here's what UK food businesses must do about allergens in 2026 — and why supervisors need Level 3 allergen training.
HACCP Level 3: Why Every Food Business Needs Trained People Behind Its Food Safety System
HACCP isn't optional paperwork — it's the legal backbone of food safety management in every UK food business. Here's what the law requires, why supervisors and managers need Level 3 training, and what a working HACCP system actually looks like.