Overview
The red flags you trained your staff to spot no longer exist
For years, fraud awareness training taught the same signals: bad grammar, odd phrasing, generic greetings, requests that feel slightly off. Generative AI has erased all of them. Criminals now produce perfect emails in any language and any house style, clone a voice from seconds of audio, and stage entire video calls with deepfaked colleagues. In one widely reported case, a finance worker paid out over twenty million pounds after a video call with what appeared to be the company’s chief financial officer and colleagues, every one of them fake. The techniques used are now cheap, fast and aimed at ordinary businesses, not just multinationals.
This course resets your team’s defences for the AI era. It shows how voice cloning, deepfake video and AI-written phishing actually work, using real cases, so staff stop trusting their eyes and ears as proof of identity. Then it builds the habits that actually stop these frauds: independent callback verification, agreed code words, dual authorisation for payments and detail changes, and a no-blame culture of checking, because the fraud only completes when the process fails. With the corporate failure to prevent fraud offence now in force for large organisations, documented staff training is also part of the reasonable procedures a business is expected to show.
The course is fully online and takes one to two hours, with twelve months of access from enrolment. Pass the short closing assessment and each learner’s CPD certified certificate is generated straight away, dated and named, ready to download and print.
What you’ll learn
What you’ll be able to do
By the end of this course you will be able to:
Explain how AI has changed fraud, and why traditional red flags no longer protect you.
Recognise voice cloning and how it is used in urgent-payment and impersonation scams.
Describe how deepfake video calls are staged, and why seeing is no longer believing.
Spot AI-written phishing by behaviour and context, not spelling and grammar.
Apply callback verification using independently sourced contact details, every time.
Use code words, dual authorisation and change-of-detail controls correctly.
Resist urgency, secrecy and authority pressure, the psychology every version of the scam relies on.
Report suspected fraud attempts quickly through the right internal and external routes.
Course content
Five modules to work through
Five short modules ending with a 15 question assessment. Most learners complete the whole course in a single sitting.
1The New Fraud LandscapeWhat generative AI has done to the economics and quality of fraud.⌄
- How AI removed the cost, effort and language barriers from fraud
- Why the old red flags, bad grammar and clumsy phrasing, are gone
- Who gets targeted: finance teams, assistants, HR and anyone who pays or approves
- Real cases: what AI-enabled fraud has already cost businesses
- The one principle that survives: verify through a separate channel
2Voice Cloning and Impersonation CallsA convincing voice is no longer proof of anything.⌄
- How seconds of audio become a usable voice clone
- The CEO call: urgent, confidential and needed before close of business
- Family and colleague emergency scams reaching staff on personal phones
- Why caller ID and a familiar voice prove nothing
- The callback rule: hanging up and dialling a number you found yourself
3Deepfake Video and Fake MeetingsEntire video calls can be staged. Your process has to assume it.⌄
- How deepfake video calls work, and the case that cost over twenty million pounds
- Live face swaps, recorded loops and AI-generated participants
- Practical checks during a suspicious call, and their limits
- Why no payment or credential should ever rest on a video call alone
- Escalating gracefully: verifying without accusing anyone
4AI Phishing and Business Email CompromisePerfect emails, cloned websites and thread hijacking at scale.⌄
- AI-written spear phishing: personalised, fluent and in your house style
- Supplier bank-detail changes: the highest-value email fraud there is
- Thread hijacking: fraud that arrives inside a genuine conversation
- Cloned login pages and QR codes harvesting credentials
- Behavioural red flags that survive AI: urgency, secrecy, new payment details, channel switching
5Verification Procedures That Beat DeepfakesThe controls that work when detection fails, and your duty to use them.⌄
- Callback verification: independent numbers, every time, no exceptions for seniority
- Code words and challenge questions for high-risk requests
- Dual authorisation for payments and detail changes
- The no-blame rule: why checking must never need courage
- Reporting routes: internally, Action Fraud, your bank, and the failure to prevent fraud context
Who it’s for
Is this course a good fit?
Anyone who can be reached by email, phone or video call can be the way in. This course is written for the whole workforce, with extra depth where the money moves.
Finance & accounts teams
The people who make payments and change supplier details, the primary target.
Executive & personal assistants
Staff who act on instructions from senior people at speed.
Directors & budget holders
Those whose voices and faces are cloned, and who approve the money.
HR & payroll staff
Targets for payroll diversion and data harvesting scams.
Reception & customer service
The front door for pretexting and information gathering.
All staff
Every employee with an inbox or a phone is part of the defence.
Assessment
How it’s assessed
The course is assessed by a single online multiple choice test taken after the modules. It can be retaken as many times as you need at no extra cost.
End-of-course assessment
Study details
You can pause and resume at any point, and your progress is saved automatically. There is no time limit on the assessment itself.
Certification
Your CPD-certified certificate
AI-Enabled Fraud and Deepfake Awareness — CPD Certified
On passing the assessment, each learner’s CPD certified digital certificate is available to download and print immediately, with their name, the course title and the completion date. For the business, dated certificates across the workforce are evidence of the reasonable fraud prevention procedures regulators, insurers and auditors increasingly ask about, particularly relevant since the corporate failure to prevent fraud offence came into force. We recommend annual refresher training, as attack techniques change quickly.
FAQs
